Support Information for Satin Nickel 909 SmartCode Traditional Electronic Deadbolt (2024)

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• Instruction Sheet

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• Answer Deleting a user code In order to delete a user code, you must override the code by adding a different user code in the same position. For example, if you want to delete the third code, add a different user code in position three.NOTE: Test the old user code to make sure it can no longer unlock the door.If you cannot remember the user code position, you may wish to perform a factory reset to delete allcodes associated with the lock. Read More
• Answer There are two low battery indicators on the unit. The LED light on the interior side of the lock will flash red when the batteries are low. The keypad will also flash red when the batteries are low. Read More
• Answer Located on the interior side of the lock there are 4 switches. Switch #2 if in the up position this will enable the 30 second auto locking feature and if the switch is in the down position this will disable the auto locking feature. Read More
• Answer The #1 switch under the battery cover on the interior unit must be up and on for the keypad to illuminate. The keypad will light up when the lock button is pressed as well. Read More
• Answer For a 2" thick door a thick door kit is needed. For assistance in a thick door kit for your lockset and warranty support please contact Kwikset Consumer Service at 1-800-327-5625. Read More
• Answer The door handing process was not performed correctly.Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own.The latch is installed upside down.For Smarcode 909 see page 8 here.For Smartcode 910 see page 8 here.The mounting plate is placing tension on the torque blade.The clutch is disengaged.For Smarcode 909 see page 7 here.For Smartcode 910 see page 7 here.The latch and strike are misaligned, causing the latch to bind.If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be. Ensure door preparation is in accordance with the door drilling instructions, available online.The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error. Contact Technical Support for further troubleshooting. Read More
• Answer The door handing process was not executed during installation, and the lock does not know the orientation of the doorPerform the door handing process:1. Remove battery pack by unscrewing interior. 2. Press and hold the Lock button while installing battery pack. Hold the unlock button until the latch bolt starts moving on its own.2. Did the latch bolt retract and extend on its own when the battery pack was installed?No? Press and hold the Lock button while installing battery pack Read More
• Answer Switch:1 = Door lock status LED blinks every 6 seconds2 = Lock automatically re-locks door 30 seconds after unlocking.3 = Audio4 = Not used.LED Color:Blinking green = UnlockedBlinking amber = LockedBlinking red = Low batterySolid red = Door handing process did not work properly.Keypad WarningsKeypad flashes red with fast beeping sound* for 3 – 4 seconds.Three possible reasons and solutions: 1. Low battery - Replace batteries2. Door jammed while attempting to lock - Relock door. If needed, reposition strike.3. No user code programmed - Program at least one user code*If switch #3 is ON Read More