Why am I being offered an upgrade into a sold out category?
The stateroom category you are bidding on may not be available today, but we keep your bid in the event a room becomes available, or there is a cancellation.
Can I choose the location or specific features of the RoyalUp℠ upgrade cabin? Am I bidding on current inventory or possible future inventory?
Your cabin location and attributes will depend on availability when ready to be assigned. RCI cannot guarantee a specific cabin location assignment within the upgraded category, so you may potentially be given a lower deck than you currently have. If...
When will I know if my RoyalUp℠ offer got accepted?
Your offer can be accepted anytime from the moment it is submitted up until 1 day prior to voyage departure. For more details about RoyalUp℠, click here.
What happens with my RoyalUp℠ Upgrade if I cancel my booking?
Once your RoyalUp℠ offer is accepted, the upgrade amount paid is final and non-refundable, even in the event of a booking cancellation. For more details about RoyalUp℠, click here.
What happens with the promotions I already have if I am upgraded through RoyalUp℠?
You get to keep the promotions you already have based on the stateroom category originally booked. However, no additional promotions will be added to your reservation. For example, if you booked a promotion that was for balconies, and you upgrade to ...
How do RoyalUp℠ offers work if I am part of a group or traveling with another reservation?
Offers are reviewed individually, so it is likely you will be split if traveling next to another reservation. We cannot guarantee both cabins will be upgraded; should both cabins be upgraded, we cannot guarantee they will be close together or on the ...
Can I modify or cancel my RoyalUp℠ offer after I submit it?
You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been placed in “Pending” or “Accepted” status by RCI and provided your credit card has not been charged. Modifications or cancellations c...
Am I eligible for the RoyalUp℠ upgrades program?
To find out if you are eligible for the RoyalUp℠ upgrades program, click here and enter your Last name and Booking number. If you are eligible, you’ll be able to submit bids for your upcoming sailing.
No. Accepted offers will earnCrown & Anchor points at the original stateroom category purchased, and not the category of the upgraded stateroom. The terms and conditions of your original cruise booking will remain in effect following the acceptance ...
If I am upgraded to a higher category stateroom with RoyalUp℠, will I have to pay a gratuity amount based on the new upgraded category?
Yes, by upgrading to a higher stateroom category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the original and upgraded ...
What if my credit card declines when bidding for my RoyalUp offer?
If the credit card you are using is declined, you will receive an email with instructions to either a) enter updated credit card information, or b) notify us to retry the same credit card that was entered during the offer submission process. We will ...
How do I change the credit card I entered when submitted my bid for RoyalUp?
To change the credit card, you will need to cancel and resubmit your offers here, or through the hyperlink found in your confirmation email. This will not negatively impact your chances of an upgrade.
Why did I or someone I’m traveling with not receive an invite to bid on a RoyalUp℠ stateroom upgrade?
To receive an email invitation to bid on a stateroom upgrade guest must be opted-in to RCI Marketing e-mails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or within My Reservations section...
Is the RoyalUp℠ offer amount per person per day or for the entire duration of the cruise?
The RoyalUp℠ offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged.If your reservation includes multiple guests (between 2 and 5 passengers...
How will I be charged for a RoyalUp℠ upgrade if I am a single guest?
You will be charged based on double occupancy. If you bid $100, the total bid will be $200 for the stateroom. This will be confirmed before you submit your bid. For more details about RoyalUp℠, click here.
If I have two reservations can I bid only once through RoyalUp℠ and if accepted, cancel the second reservation and move the guests into the upgraded cabin?
At the time of a RoyalUp upgrade, both bookings would be in 100% penalty. You cannot cancel one of the reservations without being penalized for those guests. If you have two cabins that you want upgraded, you will need to submit two separate bids and...
Can I reject the RoyalUp℠ upgrade after it is accepted?
No, once your bid is accepted, your card will be charged immediately, and the upgrade amount paid is final and non-refundable. For more details about RoyalUp℠, click here.
Does the RoyalUp℠ upgrade include any additional promotions? Can I apply my FCC?
The RoyalUp℠ upgrade does not include any additional promotions and is not combinable with FCCs as a Credit Card is provided at the time of bidding. However, you get to keep whichever promotions you already have.
Can I upgrade my accessible stateroom with RoyalUp℠?
Guests sent an invitation who are in an accessible room may bid on upgrades. However, they will only be upgraded if an accessible room in the bid category becomes available. If a guest changes their reservation to a non-accessible room, they will be...
